Workflow · Level 2 — Errands with your approval
You approve. Muse shops.
Shopping is the errand an agent is actually good at — once the stores are connected. You connect each store once, read-only first. From then on it's one conversation: say what you need, Muse compares the real totals across your stores, you approve the exact item and price, and it checks out. Nothing buys without your say-so, at any step, ever. Prefer to watch? The shopping video walks through this with Walmart as the example.
Watch · 1:41GetMuseHelp video
Shop With Muse — Walmart as the Example
Connect a store read-only, build the list from past orders, compare full totals across stores, approve the exact cart — nothing bought without you — then check out and track it. Walmart is the worked example; the other shopping connectors are listed too.
Connect these first
One store plus one way to pay is enough to start. The full list — retailers and checkout together — lives in the Shopping section of the connector directory. Stores announced in September 2026 are still rolling out, so connect the ones your app already lists.
Connect the store once
Pick one store you already buy from and connect it read-only. Muse can then see your orders and prices at that store, but it can't buy anything. One store is enough to learn the flow; add the rest when a purchase needs them.
Paste into Muse
Connect Walmart read-only and show my recent orders. Don't buy anything.
Say what you need
Describe the purchase the way you'd tell a person: the item, your budget, the size or spec that matters, and when you need it. Muse searches the stores you've connected — not the whole internet — so the options it brings back are ones it can actually act on.
Paste into Muse
Find running shoes under $120 in my size from my connected stores. Show me the best options with prices — don't buy anything.
Compare the real total
The sticker price is never the price. Muse lines up the same item across your connected stores with shipping and estimated tax included, plus the delivery date — so the cheapest option is the one that's actually cheapest by the time it reaches your door.
Paste into Muse
Compare the total cost — item, shipping and tax — for [the shoes] across my connected stores. Show me the cheapest option and its delivery date. Don't check out.
Approve the exact item and total
Before any money moves, Muse shows you the exact item — size, color, model — the store, and the final total, and waits. This approval is the workflow's whole safety design: no approval, no purchase, no exceptions for 'obvious' reorders.
Paste into Muse · asks your approval
Buy [the exact item] from [store] for $[total]. Show me the item and the final total and wait for my go-ahead before you complete checkout.
Check out with your wallet
Checkout runs through Shop Pay, PayPal or Link by Stripe — the payment details stay inside the wallet, and Muse never sees your card number. You confirm the payment in the wallet, the same as checking out yourself, minus the tabs.
Paste into Muse · asks your approval
Check out with Shop Pay. Show me the final total once more before I confirm the payment.
Track it, reorder it
After the order, Muse follows it — confirmed, shipped, out for delivery, arrived — and remembers what you bought, so the next reorder is one sentence instead of a fresh search. Reorders go through the same approval step as first orders.
Paste into Muse
Track my order from [store]: tell me when it ships and when it arrives. When I'm running low on [item], remind me to reorder — don't buy it yourself.
Where approvals sit
Two approvals, both yours: the exact item and total before checkout (step 4), and the payment itself inside Shop Pay, PayPal or Stripe Link (step 5). Muse can research, compare and fill a cart on its own — it cannot spend. If any store flow ever tries to skip the approval, stop and reconnect that store read-only.
What to verify
Read the total line, not the item price: shipping and tax are where 'cheapest' quietly changes. Confirm the delivery address on the first order from each store, and keep the store's own confirmation email — that's your receipt if anything goes wrong, not the chat.
What can go wrong
Three honest limits. First, Amazon is not a Muse connector — Amazon blocks Muse from its store (it began in September 2026 — TechCrunch, Oct 2026), so Muse can research an Amazon item but can't buy it there; anyone who tells you otherwise is guessing. Second, the newest stores are still rolling out account by account — if a store isn't in Settings → Connectors yet, it hasn't reached you. Third, prices and stock move between the comparison and checkout; the total you approve is the one that counts, so re-check it if time has passed.
You approve. Muse shops: questions
Shopping raises the money question immediately — will it buy things behind your back? No: every spend in this workflow waits for your approval, twice. These answers cover that, the Amazon gap, and why a store you saw announced might not be in your app yet.
- Will Muse ever buy something without asking me?
- Not in this workflow. Research and cart-building happen on their own; spending doesn't. Muse shows the exact item and total and waits for your go-ahead, then you confirm the payment in your wallet. A flow that skips either step is a flow to stop.
- Why can't Muse just buy it on Amazon?
- Because Amazon blocks Muse — it treats the agent as an unauthorized buyer and refuses it at the store. That's Amazon's decision, not a setting on your side. Muse can still research and compare Amazon items; the purchase itself stays yours.
- A store from the announcement isn't in my Connectors list. Why?
- The shopping connectors announced at Connect in September 2026 roll out account by account. Check Settings → Connectors in your Muse app — if the store isn't listed, it hasn't reached your account yet. Start with the stores that are listed; the flow is identical when the rest arrive.